Connect Freesbe to Zoho Flow

Zoho Flow connects the apps your company runs on, Zoho’s own and hundreds of others, without code. With Freesbe in it, a flow can start when something happens in Freesbe, or post into Freesbe when something happens elsewhere. You need to be a Freesbe owner or admin to connect it.

Connect Zoho Flow

1. In Freesbe, open Workspace settings → Integrations & apps → Integrations → Automation and click Connect next to Zoho Flow.
2. Copy the API key Freesbe shows. It starts with fsb-bot- and is only shown once.
3. In Zoho Flow, make a flow and pick Freesbe as its trigger, or add a Freesbe action to a flow. Click Connect, paste the key and save. Zoho Flow checks it with Freesbe straight away.

Connecting makes an app with a bot called Zoho Flow, which posts your flows’ messages under its own name.

Let the bot into your channels

• Public channels: give a trigger or an action the channel’s ID and the bot joins by itself.
• Private channels and DMs: add Zoho Flow from the channel’s member list first.

Zoho Flow asks for IDs rather than names. Put a Find channel or Find person action first in the flow, and use the ID it finds in the next step.

Build a flow: tell #sales when a deal closes in Zoho CRM

1. Make a flow that starts with Zoho CRM → Deal updated, with a condition that the stage is Closed Won.
2. Add Freesbe → Find channel with the name sales.
3. Add Freesbe → Send channel message with the channel ID it found, and a message with the deal’s name and amount from the trigger, such as 🎉 Acme Corp renewal closed for $18,400.
4. Test the flow, then switch it on.

Freesbe’s Something happens in Freesbe trigger starts a flow on any Freesbe event the bot can see: new and edited messages, mentions of the bot, reactions, files, new channels and people, huddles, meetings scheduled, recordings and transcripts ready. Freesbe sends each one the moment it happens, so the flow doesn’t have to check every few minutes.

The actions are Send channel message, Send direct message, Add reaction and Create channel, and Find person, Find channel and Search messages to look things up.

See and stop what’s listening

Switching a flow on adds it under Triggers listening in Integrations → Automation. Click its bin to stop it, and switch the flow off in Zoho Flow too.

If something’s wrong

• Zoho Flow can’t connect. Copy the key again, or click New API key in Freesbe and use the new one. The old key stops working at once.
• The trigger never fires. Check the bot is in the channel and the flow is switched on.
• “The app’s bot can’t see that channel.” Add Zoho Flow to the private channel first.
• Stop everything: turn off or delete the Zoho Flow app in Workspace settings → Integrations & apps → Apps.

See Zapier, Make, n8n and Zoho Flow for more.