Usage limits

Chat, voice calls and meetings without cameras have no limit. Two things do, because they cost the most to run: video in calls and meetings, and storage for files and recordings. Admins can see both under Workspace settings → Billing → Usage.

What	Included	Starts again
Video in calls and meetings	100 GB a month	On the 1st of each month
Storage (files, recordings)	50 GB	When files are deleted

For now every workspace has these limits whatever its plan; the per-person allowances on Plan limits come later. Enterprise workspaces can have their own limits. Contact us if yours needs more.

What counts as video

Video is the cameras and screen shares people receive. If three people have their cameras on in a call with five people, each of the five receives up to three streams. As a guide, 100 GB is about 150 hours of one camera received. A one-on-one video call uses two of those hours for every hour it runs, so 100 GB covers about 75 hours of one-on-one video calls a month.

Voice doesn’t count. Neither does your own camera preview.

When the video allowance runs out

• Cameras and screen sharing turn off in every call and meeting in the workspace. Anyone sharing sees This workspace has used its video allowance for the month.
• The Turn on camera and Share screen buttons stay off, and say why when you point at them.
• Voice keeps working, and so does everything else: messages, files, huddles without video and meetings.
• Video comes back on the 1st of the next month, on its own.

Admins see a Video is off notice under Workspace settings → Billing → Usage.

Spending limits

Freesbe can agree a monthly spending limit with a workspace, for example on Enterprise. If the workspace reaches it, video, screen sharing, recordings, transcripts and AI features stop until the 1st, with This workspace reached its spending limit for the month. Voice, messages, files and everything else keep working. Admins see a Video is off notice under Workspace settings → Billing → Usage. To change the limit, contact Freesbe.

When storage is full

New uploads and new huddle recordings stop with This workspace is out of storage. Files that are already there keep working. Deleting messages with large files, or old recordings, frees space straight away. Admins can also have recordings deleted automatically after 30, 90 or 365 days in Workspace settings.

Channels, canvases and more

Each plan also has a fair-use limit on how many of some things a workspace can have. They’re set far above what a team of the plan’s size uses, so they only stop runaway scripts and integrations. Admins see each count against its limit under Workspace settings → Billing → Usage, with a warning once one passes 80%.

What	Free	Business	Corporate	Enterprise
Channels (not archived, not DMs)	100	2,000	10,000	50,000
Canvases	50	5,000	25,000	100,000
Workflows	5	200	500	2,500
Custom apps	5	50	100	500
Incoming webhooks	1	100	500	2,500
Outgoing webhooks	5	50	200	1,000
Active guest links to recordings	20	200	1,000	5,000
Upcoming scheduled meetings	100	2,000	10,000	50,000
Sign in with Freesbe apps	2	20	50	250
News feeds	2	20	100	500
AI agent connections per person	5	5	10	50

At a limit, making one more stops with a message such as This workspace has as many channels as its plan allows. Nothing already there is removed, and a workspace that’s over a limit keeps everything; it just can’t add more until it’s under. Archiving a channel frees its place; bringing it back needs one. Revoked and expired guest links, canceled meetings and meetings that already started don’t count.

Where a plan doesn’t include a feature at all (for example outgoing webhooks on Free), the plan decides that, not these numbers. If your workspace needs more of something, contact us: Freesbe can raise any of these for one workspace.

Phone greetings

Each new greeting for a phone menu or call queue, and each hold music file, counts toward a daily limit: typed words read out by a voice when you save, a recording you make, or a file you upload. Playing a saved greeting, trying a menu with Try it, and saving without changing the greeting don’t count.

What	Free	Business	Corporate	Enterprise
Phone greetings made a day	10	25	50	250

Past it, Freesbe answers This workspace made 25 phone greetings today, as many as its plan allows. Try again tomorrow. The count starts again at midnight UTC.

If Freesbe pauses video for everyone

Rarely, Freesbe may pause video, screen sharing and recordings for every workspace, for example to stop abuse. You’ll see Video and screen sharing are paused on Freesbe. Voice calls keep working. In an emergency calls can be paused altogether (Calls are paused on Freesbe right now); chat keeps working, and calls start again as soon as the pause ends.

Going very fast

To stop scripts and runaway integrations, Freesbe slows down anyone doing the same thing very fast. A person typing never gets near these. An app, bot or API token counts as its own person.

What	Per person, a minute
Sending messages	60
Adding reactions	120
Making channels, meetings, webhooks, apps and workflows	20
Uploading files	30
Searching	60

Past one, Freesbe answers You’re going very fast. Wait a minute, then try again. (for messages, You’re sending messages very fast), with HTTP 429 for the API, and it works again within the minute.

Workspaces that signed up on their own and are on Free or a trial can also send 10,000 messages and make 200 channels, meetings and other things a day. A team of ten rarely sends 2,000. They start again at midnight UTC, or straight away after upgrading.